For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Book an Appointment Online
You can directly book a Face-to-Face appointment or Telephone Consultation by using Patient Online Services for a time that suits you
Please Kindly Note - online slots open at 8am daily.
Call the Practice
You can also book Face to Face appointment or Telephone Consultation by calling between 8.00am - 9.00am every morning.
Tel: 020 7254 2298
If you require an interpreter during your appointment please inform reception in advance and we will facilitate this for you.
Complete an eConsult
If you have an administrative query, please complete an online e-consultation.
How it works?
eConsult isn't available during weekends.
- Please use the e-consultation platform for administrative queries only.
- We will endeavor to respond to you within 48 hours of submission.
All requests for same day appointments will be passed to the duty doctor (telephone triage) They will discuss your medical problem with you over the telephone. If they are unable to resolve your problem over the telephone then they will book you a face-to-face appointment for that day.
Urgent but NOT life-threatening
We have a Duty Doctor Service for when you have an URGENT medical problem.
Available 8.00am - 6.30pm, Monday to Friday (excluding bank holidays)
To access this service:
Phone the surgery and explain to reception that you have an urgent problem. Reception will ask the nature of your problem and can then put you on the Duty Doctor list. The Duty Doctor will ring you back within 2 hours.
The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are really not well
- A referral to another service
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Appointment SMS Reminders
We will send you an automated text message 24 hours in advance of your appointment to remind you. If you no longer wish to attend the appointment, please reply to the text message with the words CANCEL. This will remove the booked appointment and allow another patient to use it.
Primary Care GP Extended Access Centres
There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.
Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.
Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)
What can I expect at a consultation with a GP?
One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.
Using this service will not affect your registration at your usual GP practice.
Who will have access to my medical record?
Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality. All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.
What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.
Your views and feedback about the primary care extended access service
At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.
Tests and referrals
The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.
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